Frequently Asked Questions
Q. Are your glasses authentic?
A. Absolutely. Every pair of eyewear we sell is 100% new and authentic, sourced directly from official distributors. All products include the original manufacturer packaging, certificates, and cases.
Q. Do your products come with a warranty?
A. Yes. All eyewear includes a manufacturer’s warranty against defects in materials and workmanship. Please note: this does not cover damage from misuse, accidents, or normal wear and tear.
Q. How fast is shipping?
A. Orders are typically processed and shipped within 3–5 business days. Delivery times depend on your location. Expedited shipping options are available at checkout.
Q. Do you ship worldwide?
A. Yes, we ship globally from the USA. Please note that import duties, taxes, and customs regulations vary by country and are the responsibility of the buyer.
Q. What payment methods do you accept?
A. We accept major credit cards, PayPal, ACH, and bank wire transfers. All transactions are secure and encrypted for your protection.
Q. Can I return or exchange my order?
A. Yes. We offer a 30-day return policy on unworn items in their original packaging. Please contact our customer service team to initiate a return or exchange.
Q. How can I contact customer support?
A. Our team is available to assist you via:
Email: info@livesunglasses.com
Phone: +1 (305) 942-8026
Or through our Contact Us page